Ada

Ada is an AI-powered chatbot platform designed to help businesses automate customer service interactions and improve customer experience (CX). It aims to handle a significant portion of customer inquiries, freeing up human agents for more complex issues and interactions.

Ada is a valuable tool for businesses looking to automate customer service, reduce costs, and improve customer satisfaction. It offers a combination of AI-powered conversation management, customization options, and valuable analytics to help businesses achieve their customer service goals.

• Multi-language support: Ada can handle conversations in over 100 languages, allowing businesses to cater to a global audience.
• AI-powered conversation management: Ada uses natural language processing (NLP) and machine learning to understand customer intent and provide accurate and relevant responses.
• Pre-built knowledge base: The platform comes with a pre-built knowledge base of common questions and answers, which can be customized further for specific business needs.
• Integration capabilities: Ada integrates with various customer service platforms and live chat solutions, offering a seamless user experience.
• Customization options: Businesses can personalize Ada's responses and appearance to match their brand and tone.
• Analytics and reporting: Ada provides detailed analytics and reports to help businesses track performance, identify trends, and make data-driven decisions.
• Reduced customer service costs: By handling routine inquiries, Ada can reduce the workload of human agents, leading to cost savings.
• Improved customer satisfaction: Ada can provide 24/7 availability and faster response times, enhancing customer satisfaction.
• Increased agent productivity: Human agents can focus on complex issues and personalized interactions, improving their overall efficiency.

Their sales team tries to adjust pricing aligned to your business objectives. For more information, Get a demo from their team.