Intercom

Intercom offers a built-in chatbot feature designed to streamline customer support, qualify leads, and proactively engage with website visitors. It integrates seamlessly with the Intercom platform, allowing businesses to manage all customer interactions and data in one place.

Intercom's chatbot offers a comprehensive solution for businesses looking to leverage conversational support to improve lead qualification, enhance customer experience, and streamline their support operations.

• Automated lead qualification & nurturing: Engage with website visitors, answer common questions, and qualify leads based on their interactions, allowing sales teams to focus on high-potential leads.
• Pre-built and custom chatbots: Choose from pre-built bot templates for common use cases or create custom chatbots tailored to your specific needs.
• Multi-channel support: Engage with website visitors and app users through chat widgets, messaging apps like Facebook Messenger, and SMS.
• Targeted messaging: Send targeted messages based on user behavior, demographics, and past interactions to deliver a personalized experience.
• Knowledge base integration: Integrate your knowledge base with the chatbot, allowing users to find answers to common questions without needing to contact support.
• Performance analytics: Track chatbot performance metrics like response times, resolution rates, and user satisfaction to understand its effectiveness and identify areas for improvement.
• Personalized customer experience: Deliver personalized interactions based on user data and past behavior.
• Valuable data and insights: Gain insights from chatbot interactions to improve your overall customer support strategy.

• Essential: Billed at $39 per seat per month, including shared inbox, inbox views, basic chatbots and automations, Fin AI compose, ticketing system, public help center, unlimited articles & collections, workflows for advanced automations, and Fin AI compose (my tone of voice).
• Advanced: Billed at $99 per seat per month, including everything from Essential, plus: multiple team inboxes, workflows for advanced automations, multilingual help center.
• Expert: Billed at $139 per seat per month, including everything from Expert, plus: Workload management, Fin AI compose (my tone of voice), and multiple help centers.