Product Details
Hiver is an AI-powered customer support platform that helps businesses manage their email support more efficiently and effectively. It uses natural language processing and machine learning to automate tasks such as ticket routing, triage, and assignment. Hiver also provides insights into customer behavior and support trends, which can help businesses improve their customer service operations.
Features of Hiver
- Email automation: Hiver automates many of the repetitive tasks involved in email support, such as ticket routing, triage, and assignment. This frees up support agents to focus on more complex and critical tasks.
- Collaboration: Hiver makes it easy for support teams to collaborate on tickets. Agents can add comments, share files, and assign tasks to each other.
- Insights: Hiver provides insights into customer behavior and support trends, such as the most common types of tickets, the response times of agents, and the customer satisfaction score. This information can be used to improve the efficiency and effectiveness of customer support operations.
Pricing
Hiver offers a variety of pricing plans to meet the needs of businesses of all sizes. The pricing is based on the number of users in your team and the features you need.
- Lite: Starts at $15 per month per user with all the essential tools for getting started with customer service.
- pro: Most popular pricing plan starts at $39 per user per month for SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service.
- Elite: Starts at $59 per user per month with custom access control, round robin assignment and uptime SLA for delivering customer delight.
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